refund policy
Returns
Our products are dispatched in the best possible condition. However, if a Product reaches you in an unsatisfactory state we may at our election refund or replace the Product. To be eligible for a refund or replacement:
Items must be returned in original condition to the place of purchase; and
Items must be returned within a 7 day period from your receipt of the item; and
Proof of purchase must be provided.
We reserve the right to accept or decline a request for an exchange or refund, subject to the provisions of the Consumer Guarantees Act 1993.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at shop@airbornehoney.co.nz.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email shop@airbornehoney.co.nz and send your item to: Airborne Honey Ltd, 41 Pennington Street, CAN, Leeston 7632, New Zealand.
Items must be returned in original condition to the place of purchase; and
Items must be returned within a 7 day period from your receipt of the item; and
Proof of purchase must be provided.
We reserve the right to accept or decline a request for an exchange or refund, subject to the provisions of the Consumer Guarantees Act 1993.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at shop@airbornehoney.co.nz.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email shop@airbornehoney.co.nz and send your item to: Airborne Honey Ltd, 41 Pennington Street, CAN, Leeston 7632, New Zealand.
